Your privacy is important to us at Maker’s Club Cardiff. We respect your personal information and are committed to protecting it. We collect data to enhance your shopping experience, but rest assured, your information is kept confidential and secure.

PRIVACY POLICY

Effective Date: 24.01.2026

1. Introduction

Welcome to Maker’s Club Ltd (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, visit our store at 27-31 High Street Arcade, Cardiff, or enter into a Consignment Agreement with us as a Maker.

Company Details:

• Company Name: Maker’s Club Ltd
• Company Number: 16296649
• Registered Office: International House, 10 Churchill Way, Cardiff, CF10 2HE
• Trading Address: 27-31 High Street Arcade, Cardiff, CF10 1BB

2. The Data We Collect

The data we collect depends on your relationship with us:

A. If you are a Customer (In-store or Online)

We may collect:

• Contact Details: Name, email address, and phone number (e.g., if you sign up for a newsletter or require a refund).
• Transaction Data: Details of products you have purchased and payment card details (processed securely via our third-party payment providers; we do not store full card numbers).
• CCTV Footage: Your image may be captured by our security cameras while you are in our shop, used for crime prevention and staff safety.

B. If you are a Maker / Consignor

Under the terms of our Consignment Agreement, we collect additional data to manage our business relationship:

• Identity Data: Name, business name, and address.
• Financial Data: Bank sort code and account number (strictly for the purpose of paying your).
• Account Data: Login credentials for our online vendor portal.
• Inventory Data: Details of the stock you provide and your sales history.

C. Technical Data (Website Visitors)

• IP address, browser type, and operating system.
• Cookies (small text files) to help the website function properly.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Performance of a Contract:
  • Makers: To inventory your stock, provide you with access to the vendor portal, and pay your commission.
  • Customers: To process sales, handle refunds (in accordance with our 14-day refund policy), or fulfill orders.
• Legal Obligation: To keep financial records for HMRC and tax purposes.
• Legitimate Interests:
  • To prevent fraud and theft (including the use of CCTV).
  • To send you marketing communications (if you have opted in), which you can unsubscribe from at any time.

4. How We Share Your Data

We do not sell your data. We may share your data with trusted third parties who assist us in operating our business:

• Payment Processors: (Square to process card payments.
• Software Providers: The provider of our online vendor portal and inventory management system.
• Professional Advisers: Accountants, insurers, and legal advisors.
• Law Enforcement: If required by law or to report theft/criminal activity.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

• Access to the online vendor portal is password protected.
• Physical records containing personal data are kept in secure areas.
• We limit access to your personal data to those employees and contractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.

• Financial/Transaction Data: Kept for 6 years to comply with UK tax laws.
• CCTV Footage: Generally retained for 30 days unless required for an active investigation.
• Marketing Data: Kept until you unsubscribe or ask us to delete it.

7. Your Legal Rights

Under the UK GDPR, you have rights including:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data (where there is no good reason for us continuing to process it).
• Object to processing of your personal data.

To exercise any of these rights, please contact us at the email address below.

8. Third-Party Links

Our website may include links to third-party websites (e.g., social media pages of individual Makers). Clicking on those links may allow third parties to collect data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Maker’s Club Ltd Email: contact@makersclubcardiff.com

Address: 27-31 High Street Arcade, Cardiff, CF10 1BB